Effective Date: [20-03-2025]
1. Return Eligibility
Returns are accepted within 7 days of delivery.
To be eligible:
1. Item must be unused
2. In original packaging
3. In resalable condition
2. Non-Returnable Items
1. Custom or made-to-order furniture
2. Clearance or final sale items
3. Used or damaged products (not due to transit)
3. Return Process
To initiate a return:
1. Email us at info@homeselite.ca
2. Provide order number and reason for return
3. Our team will provide return instructions
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds
Refunds are processed within 5–10 business days after inspection of the returned item.
6. Exchanges
Exchanges are subject to product availability.
7. Damaged Items
If you receive a damaged product, report it within 48 hours with photos.
8. Contact Information
Homes Elite
774 Lasalle Blvd
Sudbury, ON P3A 4V4
Canada
Email: info@homeselite.ca
Phone: 705-626-6435